Changes to Appointments at Happy House Surgery

Following NHS guidelines, due to the Coronavirus, Happy House Surgery has had to make a number of changes to the way we operate to protect both patients and staff.

Only patients that have been requested to attend by a clinician should come into the practice for a face to face appointment until further notice.

If you are attending the Practice:

Please queue outside using the markings (2m) guidance.

Press the buzzer on the intercom to speak to the Reception Team who ask who you are seeing,  check you have no COVID-19 symptoms and open the doors

Please follow the guidance markings on the floor and walls in regards to 2m distancing.

There is no government requirement to wear a face covering or mask in the Practice however patient use of  face coverings and masks are advised andappreciated by staff and other patients – for advice click here

For advice for children attending surgery, click here

Please only use the designated seats.

Although the practice has increased the cleaning of its common areas please use the Hand Sanisiter stations around the reception and corridors.

 

 

Please face away from each other when using the lift

 

 

 

Requests will be triaged over the telephone by our Nurse Practitioner and, where appropriate,  given either a GP or Nurse Practitioner appointment that day.  The clinican will decide  whether the consultation can be held over the telephone or whether there needs to be a visit to the surgery.

We are experiencing significantly increased numbers of calls to the surgery so are encouraging those who can access the internet to make use of a number of on-line services.  Patients can register for on-line access for medication requests using the form available on our website and e-mail them to happyhousesurgery@nhs.net.  Once registered you should be able to request your medication without ringing the Practice.  we are also asking all Patients for a Pharmacy nomination so the script can be sent electronically.  We are encouraging requests a little earlier so we have more time to process them but, in accordance with NHS advice,  will not be doing any advanced requests to ensure supplies and are not anticipating any issues in providing scripts that are given to us in good time.

Can we remind patients that we do not provide sicknotes for the first seven days which is the period of self isolation for those who think they may have Coronavirus.  If you need a sicknote for 8 or more days, can you request this using e-consult which is on our home page rather than over the phone.  You can also complete an e-consultation in regards to any health problems you have and we will try to respond within two working days.

Given the significant increase in demand, we are curtailing non urgent work and may not be able to respond to some requests as soon as we would like: we will ensure all tasks that we deem to be a priority are dealt with quickly.

We will still be carrying our many services as usual.  This will include baby vaccinations, blood tests, ECGs etc.

Finally, can I remind everyone that our staff are human too.  They are working hard to provide the best service possible but we may find ourselves with similar health issues.  We will always endeavour to meet our commitments but apologise in advance if we need to make some last minute changes to appointments.

 

 

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