Aims

HHOUSE

 

Our aims at Happy House Surgery are:

  • to provide  high quality, effective, patient centered health medical care.
  • to provide a caring and compassionate service respecting the needs of our patients and their families.
  • to provide an effective service within clean, safe and accessible surroundings
  • to involve our patients in discussions and decisions regarding their healthcare and treatment
  •  to provide a professional approach to our patients which will be courteous, accommodating and friendly.
  • to work with all of our partners and other providers to ensure the seamless care of our patients
  • to give patients the opportunity to influence the decisions made in the way the surgery operates.
  • to improve and optimize our performance against local and national targets
  • to ensure our staff are well trained and motivated to ensure the delivery of the highest possible care
  • to ensure the rights of patients are maintained and respect their individual wishes.
  • to act quickly and properly where patients are unhappy with any element of their service
  • to ensure that all information is accurate and kept in a safe and confidential manner

 

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