We were delighted to be nominated in four categories in the Gateshead Learning Skills Awards held on the 27th June, 2019. Ellie, one of our receptionists, was nominated for Workplace Learner of the Year Award and the Surgery was one of the nominees for Employer of the year.
We were also nominated for the Equality and Diversity Award which we were delighted to be awarded runner up in, and we were honoured to accept on behalf of Connor’s family and the Practice, the Inspirational Person of the Year trophy which was posthumously awarded to Connor Brown who was appointed to the Practice on an apprenticeship scheme in 2016 and had just commenced his NVQ level 3.
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The Practice is incredibly proud to accept on behalf of all our staff and patients, Connor Bear. Given to us by his family, the bear has his lanyard, staff badge, Happy House tie and shirt and is the most amazing reminder of his wonderful personality that we all miss so much.
The whole Practice is devastated by the news of the death of Connor. As a member of the reception team he was exemplary and his talents will be a huge loss to both the Practice and the NHS as a whole.
It is, however, his compassion, his wonderful, witty personality which we will never forget. He was a truly lovely lad who was loved by staff and patients alike, who we will never come to terms with losing and our deepest condolences go out to his family.
Pregablin and Gabapentin have been reclassified as controlled drugs by the NHS. If you are prescribed these medications then the following will now apply:
Prescriptions cannot be sent electronically to the chemist so will be printed and signed.
The maximum amount we can now prescribe is 30 days
These items will be removed from repeat prescribing and must now be requested.
The script must be dispensed within 28 days or it becomes invalid
We do appreciate the disruption these changes may cause some patients however, although the change in classification to a controlled drug is beyond our control, it does represent the significance of these medications. Our medical system has been updated to reflect these changes and we cannot override this.
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Just to let you know that the NHS has made significant preparations for this event. The Practice has reviewed all the current documentation available and does not believe ‘Brexit’ will have any impact on the services we provide to our patients and would like to assure our patients it should be very much business as usual.
The NHS has made plans to ensure medication supplies will be sustained beyond this date and, in accordance to NHS England advice, the Practice will not be granting any requests for increases in quantities of medication or early requests for medication as a result of the ‘Brexit’ process.
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As part of our work on our commitment to improve telephone access for patients to the practice, we are delighted to inform patients that we have now moved to our new telephone system which should both make it easier for patients to get through to us and for us to deal with the calls quicker. We are all amazed at the practice at how much clearer everyone sounds!
It is early days but we have already had some really positive feedback from patients and there will be some further features we will be adding over the next few months to make calling us even easier!