Cancelling Appointments and Appointment Reminders

You can now have a reminder of any upcoming appointments or cancel up to two appointments on our telephone system without speaking to reception.

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You asked – we did!

After quite a few ‘Family and Friends’ comments and patient grumbles about our music on hold, after a few weeks in preparation I am delighted to have a new offering which went live today.  We have hopefully fixed an issue which left some prescription line patients waiting a long time, increased the number of queue position updates, added new messages and got rid of the old music!

Of course, we know that no one wants to be put on-hold and try to minimise this where we can but hope, that whilst you are waiting for the call to be answered,  patients have a better experience!

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Changes to Wound Management Referrals

The way the Practice refers patients for wound management is changing.  Previously, patients were given a telephone number to arrange their own appointment at Springwell Health Centre.

From the 6th January, all Practice referrals for wound management will be made by us.  Patients can elect to attend any one of the six new centres which are at:

  1. Houghton Primary Care Centre
  2. Riverview Health Centre
  3. Silksworth Health Centre
  4. Springwell Health Centre
  5. Southwick Health Centre
  6. Washington Primary Care Centre

The service will operate from 9am until 5pm Monday to Friday, excluding bank holidays 52 weeks of the year. Your chosen centre will contact you to make your first appointment.

Please note that anyone requiring wound management after attending hospital will be referred to the service by the hospital and should not need to contact us.

 

 

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Christmas and New Year Opening Hours

HHOUSE

The practice will be open at the following times over the Christmas and New Year holidays:

 HHOUSEHHOUSE

Monday, December 16th – Friday 20th December – Open as usual

Monday, December 23rd, 2019                    8.00am – 5.45pm

Tuesday, December 24th                               8.30am – 5.45pm

Wednesday, December 25th                          Closed

Thursday, December 26th                             Closed

Friday, December 27th                                   7.00am – 5.45pm

Monday, 30th December , 2019                    8.00am – 5.45pm

Tuesday, 31st December, 2019                      8.30am  – 5.45pm

Wednesday, 1st January, 2020                     Closed

Thursday, 2nd January, 2020                      8.30am – 5.45pm

Friday 3rd January, 2020                             7.00am – 5.45pm

Happy House Surgery would like to wish everyone a very Merry Christmas and all the best for 2020

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Hospital Appointment Letters

Did you know your hospital appointment letter will be coming straight to your mobile?

For more information on how this will work, click here.

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Silver Award.

The Practice is proud to have attained Silver Status in the Learning Disabilities Health Check Quality Framework which is assessed by Sunderland CCG and are now working towards achieving Gold Standard next year.

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Britain Leaving the EU – ‘Brexit’

Just to let you know that the NHS has made significant preparations for this event.  The Practice has reviewed all the current documentation available and  does not believe ‘Brexit’ will have any impact on the staffing or the services we provide to our patients and would like to assure our patients it should be very much business as usual.

In regards to medication, the media is focusing on possible disruptions to supplies of medication. The NHS has informed us that it has plans to ensure medication supplies will be sustained beyond this date so, in accordance to NHS England advice, the Practice will not be granting any requests for increases in quantities of medication or early requests for medication as a result of the ‘Brexit’ process.

For the latest NHS information and advice in regards to getting your medication if there is a no deal Brexit, follow this link

 

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Gateshead Learning Skills Awards 2019

Connor Bear and our two awards

We were delighted to be nominated in four categories in the Gateshead Learning Skills Awards held on the 27th June, 2019.  Ellie, one of our receptionists, was nominated for Workplace Learner of the Year Award and the Surgery was one of the nominees for Employer of the year. 

We were also nominated for the Equality and Diversity Award which we were delighted to be awarded runner up in, and we were honoured to accept on behalf of Connor’s family and the Practice, the Inspirational Person of the Year trophy which was posthumously awarded to Connor Brown who was appointed to the Practice on an apprenticeship scheme in 2016 and had just commenced his NVQ level 3.

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Connor’s Bear

Connor Bear

The Practice is incredibly proud to accept on behalf of all our staff and patients, Connor Bear.  Given to us by his family, the bear has his lanyard, staff badge, Happy House tie and shirt and is the most amazing reminder of his wonderful personality that we all miss so much. 

Look out for him at the reception window. 

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Ambulance Bookings

From April 1st, the telephone number of all non -emergency ambulance bookings has changed.  The number is now 0191 215 1515.

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