Christmas and New Year Opening Hours


The practice will be open at the following times over the Christmas and New Year holidays:


Monday, December 16th – Friday 20th December – Open as usual

Monday, December 23rd, 2019                    8.00am – 5.45pm

Tuesday, December 24th                               8.30am – 5.45pm

Wednesday, December 25th                          Closed

Thursday, December 26th                             Closed

Friday, December 27th                                   7.00am – 5.45pm

Monday, 30th December , 2019                    8.00am – 5.45pm

Tuesday, 31st December, 2019                      8.30am  – 5.45pm

Wednesday, 1st January, 2020                     Closed

Thursday, 2nd January, 2020                      8.30am – 5.45pm

Friday 3rd January, 2020                             7.00am – 5.45pm

Happy House Surgery would like to wish everyone a very Merry Christmas and all the best for 2020

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Hospital Appointment Letters

Did you know your hospital appointment letter will be coming straight to your mobile?

For more information on how this will work, click here.

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Silver Award.

The Practice is proud to have attained Silver Status in the Learning Disabilities Health Check Quality Framework which is assessed by Sunderland CCG and are now working towards achieving Gold Standard next year.

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Britain Leaving the EU – ‘Brexit’

Just to let you know that the NHS has made significant preparations for this event.  The Practice has reviewed all the current documentation available and  does not believe ‘Brexit’ will have any impact on the staffing or the services we provide to our patients and would like to assure our patients it should be very much business as usual.

In regards to medication, the media is focusing on possible disruptions to supplies of medication. The NHS has informed us that it has plans to ensure medication supplies will be sustained beyond this date so, in accordance to NHS England advice, the Practice will not be granting any requests for increases in quantities of medication or early requests for medication as a result of the ‘Brexit’ process.

For the latest NHS information and advice in regards to getting your medication if there is a no deal Brexit, follow this link


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Gateshead Learning Skills Awards 2019

Connor Bear and our two awards

We were delighted to be nominated in four categories in the Gateshead Learning Skills Awards held on the 27th June, 2019.  Ellie, one of our receptionists, was nominated for Workplace Learner of the Year Award and the Surgery was one of the nominees for Employer of the year. 

We were also nominated for the Equality and Diversity Award which we were delighted to be awarded runner up in, and we were honoured to accept on behalf of Connor’s family and the Practice, the Inspirational Person of the Year trophy which was posthumously awarded to Connor Brown who was appointed to the Practice on an apprenticeship scheme in 2016 and had just commenced his NVQ level 3.

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Connor’s Bear

Connor Bear

The Practice is incredibly proud to accept on behalf of all our staff and patients, Connor Bear.  Given to us by his family, the bear has his lanyard, staff badge, Happy House tie and shirt and is the most amazing reminder of his wonderful personality that we all miss so much. 

Look out for him at the reception window. 

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Ambulance Bookings

From April 1st, the telephone number of all non -emergency ambulance bookings has changed.  The number is now 0191 215 1515.

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Monday 18th March – Afternoon Closure

It is with great sadness that we would like to inform patients that we will be closing at 12 noon on Monday 18th March and will reopen, as usual, at 8.30am on Tuesday 19th March.

If you require urgent attention during this period, please contact 111 for assistance or dial 999 in an emergency.

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The whole Practice is devastated by the news of the death of Connor. As a member of the reception team he was exemplary and his talents will be a huge loss to both the Practice and the NHS as a whole.

It is, however, his compassion, his wonderful, witty personality which we will never forget.  He was a truly lovely lad who was loved by staff and patients alike, who we will never come to terms with losing and our deepest condolences go out to his family.

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Changes to the Classification of Pregabalin and Gabapentin.

Pregablin and Gabapentin have been reclassified as controlled drugs by the NHS.  If you are prescribed these medications then the following will now apply:

  • Prescriptions cannot be sent electronically to the chemist so will be printed and signed.
  • The maximum amount we can now prescribe is 30 days
  • These items will be removed from repeat prescribing and must now be requested.
  • The script must be dispensed within 28 days or it becomes invalid

We do appreciate the disruption these changes may cause some patients however, although the change in classification to a controlled drug is beyond our control, it does represent the significance of these medications. Our medical system has been updated to reflect these changes and we cannot override this.

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