There are a number of ways which a repeat prescription can be requested:
- Telephoning the Practice on 0191 5282222 – please have your sideslip to hand. Please ring after 10am.
- Faxing your side slip to the practice on 0191 5282626
- Dropping your side slip off at the surgery or in our post box outside the surgery
- Some pharmacies can take your sideslip and arrange your medication for you
- On-line (Now Available!)
This service is only for items that are on your side slip: requests for further supplies of any other medication that you have had off a clinician will need to be agreed by a GP and may require a consultation – please contact reception in this case.
Please make sure you request any medication before you run out: prescriptions take two working days to process – scripts handed in on Friday after 9.30am may not be ready until Tuesday 4pm.
Your new prescription will be normally be ready for collection within two working days as per the following schedule:
Monday Received before 9.30am Ready Tuesday after 4pm
Tuesday Received before 9.30am Ready Wednesday after 4pm
Wednesday Received before 9.30am Ready Thursday after 4pm
Thursday Received before 9.30am Ready Friday after 4pm
Friday Received before 9.30am Ready Monday after 4pm
The practice can now electronically send most prescriptions direct to a pharmacy of your choice. Contact reception to nominate your pharmacy and, each time you request a repeat script, your script will be electronically sent to your nominated pharmacy, ready for you to pick up or even delivered (if available). You can even order your repeat prescription on-line, any time day or night, if you register for our on-line service (click here for more details). Please note that Electronic Prescriptions still requires two days to be processed.
Urgent Prescription Policy
Due to an increasing number of requests for repeat prescriptions to be issued urgently, we have had to review how we handle these requests in order to provide safe and fair service to all our patients.
If you ask for an urgent repeat prescription, you will need to give the reason for your request. You may also be required to contact the police, in some cases, if the medication has been lost.
Some medications can safely be missed for a few days and you may be advised that your prescription will be issued routinely.
Alternatively, you can take your repeat prescription counterfoil to your usual pharmacy and they can issue you with a small quantity to tide you over until your repeat prescription is issued; there will be a charge for this. We will not issue urgent prescriptions for items that can be bought over the counter.
If your medication can not be missed, the item will be issued as required. All urgent repeat prescriptions must be collected in person from the Practice.
Please ask the reception staff for further advice on ordering repeat prescriptions.
If you would like to hear an audio version of repeat prescriptions, please click here.
